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Health Home

Tele-MANAS: Mental Health Services in India (with relevance to students/HEIs)

Tele MANAS Services

1. Nature of Services under Tele-MANAS

The Tele Mental Health Assistance and Networking Across States (Tele-MANAS) programme was launched in October 2022 under the Ministry of Health & Family Welfare to provide nationwide digital mental health support.

Core Services Provided

  • 24×7 free tele-mental health counselling

  • Crisis intervention & emotional support

  • Psychological first-aid and psychoeducation

  • Referral to psychiatrists/medical colleges (Tier-2 services)

  • Video consultations and app-based mental health support

  • Multilingual counselling (20+ languages including Bengali)

  • Linkage to District Mental Health Programme (DMHP)

These services are accessible via toll-free helplines and routed to state-level Tele-MANAS cells staffed by trained counsellors and specialists.

Helpline Access

  • 14416

  • 1-800-891-4416

These numbers connect callers to counsellors 24/7 for confidential support.

 

As per Government of India (PIB, Feb 2026):

  • 53 Tele-MANAS Cells operational

  • Covering 36 States/UTs

  • Over 32.84 lakh calls handled since inception

This indicates widespread institutional availability across India, including West Bengal. 

Tele-MANAS follows a two-tier human resource structure:

Tier 1 (State Tele-MANAS Cells)

  • Trained counsellors

  • Clinical psychologists

  • Psychiatric social workers

  • Psychiatric nurses

Tier 2 (Specialist Referral Support)

  • Psychiatrists

  • Medical college specialists

  • Advanced tele-psychiatry via e-Sanjeevani linkage

These professionals provide counselling, crisis management, referral, and follow-up care.